What areas do you service?

Our main service areas are Miami, Ft. Lauderdale, & Palm Beach counties. At times we will travel to other areas with a travel fee.  To receive an estimate, email reservations@luxvents.com.

How far in advance do I book?

Our calendar fills quickly. We suggest you book as soon as possible. However, we will take bookings as quickly as 24 hours if the requested time and date is available.

How will you get into my room?

It is the customer's responsibility to ensure that we have access to your suite! We can NOT check in for you. These are our acceptable methods to gain access to your room. 

1. We can meet you at your setup time and you provide us with a key.

2. You can add us to the reservation (PREFERRED).

3. You can provide us with your lock code (if staying in an Airbnb). 

After booking we will provide you with more information.

Do you come to private homes and Airbnbs?

We do!

Do I have to know my exact hotel and room number when I book?

NO! We require that you at least provide us with the city that you will be booking in when you reserve with us. You will need to provide your exact location 72 hours prior to your actual setup date.

What if I need to cancel?

All payments are non-refundable. We understand that plans can change, so we allow one complimentary reschedule within 6 months of your original date, as long as the request is made at least 48 hours before your scheduled experience. Reschedules are based on availability. Because each experience is custom-prepared, refunds are not issued